Guide #007: How to develop a framework for evaluating design solutions within a digital product team

Before implementing a new framework for how your team will arrive at design solutions, first determine which aspects of your team you’d like to improve. Is it faster delivery, a less stressful process, smoother handoff or implementation, or a more productive team? What prompted you to consider adopting a new process in the first place? Discuss this with your team and gain consensus around the problems that are perceived as holding you back today. Document what an ideal state would be if these problems are overcome.

The most natural way to codify a solutions framework is to do the work, see what went right and what didn’t, and then translate what worked into a process. This might be slow and arduous, but you’ll organically develop a process that fits your team. However, you don’t need to make every mistake on your way to learning what works. As a starting point, take a look at processes from other organizations like Spotify’s Thoughtful Execution Framework and apply the parts that seem to make sense for your team. Host retrospectives at the end of projects and document what worked and what didn’t.

Prototype the process to see how well it works for other teams. Give teams the opportunity to opt-in to testing a new framework so that they don’t resent changing their working style. Take two similar projects and ask one team to utilize the framework, and the other to do things the way they normally would. Gauge the outcomes of the project against pre-established benchmarks you identified as a first step. Did it improve productivity, happiness, speed, etc.? Note that it’s critical to establish these benchmarks before starting the test so that confirmation bias doesn’t creep into your evaluation of the outcomes.